5 UX Lessons from Midjourney’s Help Page - Midjourney UI Breakdown

The Help page smartly organizes content into digestible resource cards, such as “Getting Started” and “Billing Support.” This clear categorization enables users to self-solve without requiring human assistance, thereby reducing their dependency on live agents.

Positioning the “Report an Issue” form right below resources creates a natural escalation flow. It ensures users explore existing help materials first, then move to reporting only if unresolved, optimizing support efficiency.

Instead of relying on costly support staff, Midjourney integrates a community chat. Users can share questions and receive peer responses, creating a self-sustaining ecosystem of shared learning.

The Charon bot interjects with verified responses or corrections, striking a balance between automation and human collaboration. This design builds trust while maintaining accuracy and efficiency.